Please take a moment to review our Policies & Office Etiquette Guide. These guidelines help us deliver the highest standard of care and maintain a respectful, professional environment for every patient. By scheduling an appointment, you agree to the following policies.
You can access our patient portal here.
YOUR EXPERIENCE MATTERS
We want you to love your results and feel confident every step of the way. That’s why we take time during each consultation to explain the risks, benefits, and treatment options in plain language.
Our providers recommend only what’s medically appropriate and personally beneficial to you. Have a question? Just ask. We’re here to help.
COURTESY & QUIET
To maintain a peaceful atmosphere, please silence your phone and other devices when you arrive. Speak softly in common areas so everyone can enjoy a calm, relaxing environment.
GUEST POLICY
To keep treatment rooms safe and uncluttered, we limit them to two people. If someone comes with you, they’re welcome to relax in our reception area during your appointment.
NO SMOKING OR VAPING
For the health of every patient and staff member, smoking and vaping are not allowed anywhere in the building.
BOOKING & REMINDERS
We recommend booking early to secure your preferred appointment time. As a courtesy, we offer reminders by phone, email, or text 48 hours in advance. If you choose not to provide contact details, you won’t receive a reminder.
Please note: If a system error prevents your reminder from being delivered, it’s still your responsibility to keep the appointment and follow our cancellation policy.
APPOINTMENT TERMS
When you schedule a visit, you agree to the terms in our Policy & Etiquette Guide, including the cancellation policy. You can view the guide on our website.
We require a valid credit card to reserve your time, but you won’t be charged unless there’s a late cancellation or no-show. At checkout, you’re free to pay with any available method.
To stay consistent with your treatment plan, we recommend booking your next visit before you leave.
Please arrive at least 15 minutes early to complete check-in and any remaining paperwork.
Want to save time? You can fill out most forms in advance through our website or patient portal, whichever is more convenient for you.
If you’re a returning patient, please arrive at least 5 minutes before your scheduled appointment. This gives us time to welcome you and ensures a smooth, unhurried start to your treatment.
CANCELLATION POLICY
Your appointment time is reserved exclusively for you. If your plans change, please email us at least 24 hours in advance to cancel.
Cancellations with less than 24 hours’ notice will incur a $50 fee. The same fee applies to missed appointments without notice.
This policy allows us to respect the time of our team and other patients, and helps us offer openings to those on our waitlist.
If we ever need to cancel or reschedule your appointment with short notice, we’ll waive any cancellation fees.
We understand that delays happen. If you’re running late, we’ll do our best to accommodate your appointment without disrupting other patients. However, we may need to adjust your session.
If that happens, you have two options:
1. Continue with a shortened treatment
We’ll complete your service within the remaining time. Full treatment fees still apply.
2. Reschedule your appointment
You will be charged a cancellation fee. If we have availability later the same day, we’ll try to fit you in and waive the fee.
Arriving on time helps ensure you receive the full benefit of your treatment.
ALLERGIES & SENSITIVITIES
When booking your appointment, please let us know if you have any allergies or sensitivities to scents or ingredients. This allows us to prepare properly and ensure your comfort throughout your visit.
MEDICAL INFORMATION
Before your treatment, let us know if you’re pregnant (or think you might be), or if you have any medical conditions, allergies, recent injuries, new medications, or concerns like high blood pressure or sun exposure.
We’ll review everything at your appointment to ensure your treatment is safe and tailored to your needs.
We recommend leaving jewelry and valuables at home. While you’re in the office, please keep your personal items with you at all times. Gifted Medspa cannot be responsible for lost, stolen, or damaged belongings.
We allow only trained service animals in our facility. As a medical practice, we cannot permit emotional support animals or pets, as they do not meet the legal definition of a service animal.
We strive to keep our website and service menu current, but prices, products, and services may change without notice.
For the most accurate information, please confirm pricing and availability when booking your appointment.
If we provide a quote for a future service or product, it will include an expiration date.
Gifted Medspa provides elective aesthetic services and does not bill insurance. Payment for individual treatments is due on the day of service, unless other arrangements are made in advance.
Package treatments must be paid in full before your first session.
All pricing is subject to change without notice.
You can purchase gift certificates in any amount and use them toward any service or product at Gifted Medspa, PLLC (restrictions may apply).
They are not redeemable for cash and expire one year from the purchase date. We are unable to replace lost, stolen, or misplaced certificates.
Please mention your gift certificate when booking your appointment.
While we truly appreciate your generosity, gratuities are only accepted for non-medical services.
Please do not tip your medical provider. If you’d like to show your appreciation, please consider leaving a five-star review or sharing your experience online. We truly appreciate it.
You may only combine medspa promotions or special offers with other discounts or third-party gift certificates if your provider approves it.
If multiple discounts apply, we’ll automatically honor the one with the greatest value at the time of purchase.
All services are final sale. We do not offer refunds for services already provided, even if the results don’t meet your expectations.
We cannot process returns or reimbursements for medical spa treatment series. However, we’re happy to apply the remaining value toward other services or provide spa credit of equal value.
Package balances will be pro-rated at regular pricing and do not include promotional discounts. Please use all packages and pre-paid treatments within one year of purchase to avoid expiration.
Medicine and medical aesthetics are not exact sciences. While we always aim for the best possible outcome, results vary from person to person, and we cannot guarantee specific results.
In some cases, you’ll need additional treatments or corrective procedures to refine your results or address complications. These services may involve additional costs.
If you have insurance, coverage for complications or follow-up care will depend on your provider and plan.
Due to the medical nature of our services, we cannot accommodate guests under 13 in the treatment room or reception area.
Patients under 18 must have written consent from a parent or guardian before receiving treatment. A parent or guardian must also accompany and supervise minors throughout the visit, including during the procedure.
If you arrive with children or pets, we may need to reschedule your visit.
We take your privacy seriously and protect the personal information you share with us. Whether you’re visiting in person or using our patient portal, we may request personally identifiable details such as your name, address, phone number, or email. We collect this information only to deliver services or complete transactions.
We do not sell, share, or rent your information to third parties, except as described in our privacy policies. Gifted Medspa is fully HIPAA-compliant. For more information, please review our HIPAA Practice Policy.
