1616 Evans Road, Suite 200, Cary, NC 27513

Patient Resources

Please acquaint yourself with our Policies & Etiquette Guide as an introduction to our practice as they allow us to provide the highest standard of service to you. Scheduling an appointment signifies your acceptance of the following policies. Patient Portal You can access our patient portal here. Our Goal Our policy is for you to […]

Please acquaint yourself with our Policies & Etiquette Guide as an introduction to our practice as they allow us to provide the highest standard of service to you. Scheduling an appointment signifies your acceptance of the following policies.

You can access our patient portal here.

Our policy is for you to love the results you achieve.  At every consultation and prior to each treatment, we always endeavor to ensure that you understand the full risks, benefits and alternatives associated with each treatment. 

Please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. If you have any questions at any time, please ask as we are here to help you!

To provide a tranquil environment for relaxation, we kindly ask you to turn off/silence your mobile phones and other electronic devices during each visit to the spa.

We also request that all guests consider the volume level of their conversations to maintain a serene atmosphere.

For safety reasons, the maximum occupancy for each treatment room is 2 people. Anyone accompanying you to your medical spa services is welcome to wait in the reception area or by the front desk.

For the health and safety of our clients and staff, smoking and vaping is not permitted in our facility.

To ensure availability for your desired appointment time, we recommend scheduling appointments as far in advance as possible.

As a courtesy to our patients, we attempt to remind patients of appointments by phone/email/text 48 hours in advance. If you choose not to provide your contact information, you will not receive a reminder.

Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

When you schedule an appointment with us, you agree to the policies outlined in our Policy & Etiquette Guide located on our website, including our cancellation policy.

All services require a valid credit card to guarantee the reservation, so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, patients may choose their method of payment as outlined below.

For future appointments, we recommend scheduling your next service prior to leaving.

To allow ample time to check in and complete the initial paperwork, please arrive at least 15 minutes prior to your scheduled appointment. Many of the practice’s forms are also available on the website/patient portal for you to fill out at your leisure prior to your appointment.

To achieve a peaceful state of mind prior to your treatment, we request that you arrive at least 5 minutes prior to your scheduled appointment time if you are a repeat patient.

Your treatment time is reserved for you. However, we understand that you may have to occasionally cancel an appointment with us. We value your business and request that you respect the scheduling policies as outlined here.

As a courtesy to our patients and staff, it is company policy for all patients to give at least 24 hours notice of cancellation by email. Any cancellations given with less than 24 hours advance notice are subject to the cancellation fee $50.

Patients who miss their appointments without giving any prior notification will be charged this fee. We recognize that the time of our clients and staff is valuable and have implemented this policy for this reason. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others.

If unforeseen circumstances require us to cancel or reschedule your appointment with less than 24 hours notice, any cancellation fees will be waived.

Your punctuality is greatly appreciated so that we can dedicate the appropriate amount of time to your care.

If you are late for a scheduled appointment, we will make every effort to accommodate your full appointment while avoiding delays of the scheduled appointments of other patients.

Our company policy offers two options:

  1. You may opt to shorten your treatment to within the remainder of your appointment time. We regret that late arrivals will not receive an extension of scheduled service times. Abbreviated treatments are charged at full value, so please plan accordingly.
  2. You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge will be incurred. If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available.

Please notify the clinician of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Your comfort and well-being are of paramount importance to us.

Prior to your service, please inform us of any medical conditions including pregnancy or possibility of pregnancy, injuries, allergies, new medications, high blood pressure, sun/tanning bed exposure, ailments, disabilities, or illness.

Our professionals will review these as well with you to help customize your treatment for your maximum benefit.

Please leave all jewelry and valuable items at home. Personal belongings are the full responsibility of the patient and should be kept within your possession at all times. We are not responsible for lost, stolen, misplaced, or damaged items.

Due to the nature of our treatments and medical nature of our facility, only properly trained service animals are allowed in our facility. An animal that provides only comfort or emotional support is not considered a service animal. Pets or emotional support animals are not permitted in our facility.

Although we make every effort to keep our website and spa menu updated with our most current information, please note that prices, services, and products are subject to change at any time without notice.

We encourage all patients to inquire about pricing and available services when booking your appointment.

Any quotes provided for a prospective service or product have an expiration date listed on the quote.

Our medical spa is limited to elective aesthetic medicine and thus we do not bill insurance. Payment for all individual treatments is due on the day of treatment unless other arrangements are discussed.

All packages must be paid in full prior to the time of first treatment.

All prices are subject to change without notice.

Gift Certificates are available in any amount and may be used toward any service or product offered at Gifted Medspa, PLLC (some restrictions may apply). Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. 

Gift Certificates are not redeemable for cash. Gift Certificates expire one year after purchase.

Please mention your gift certificate when making your appointment.

While we appreciate you wanting to leave a gratuity for many of the services you receive at Gifted Medspa, our employees can only accept tips on non-medical services.

You should NEVER leave a tip for your medical provider. Instead, please show your appreciation with online praise and five star reviews!

Gratuities may be given to the aesthetician directly in the form of cash or check.  Credit cards are not accepted for gratuities.

Spa promotions and specials cannot be used in combination with any other offer, promotions, or third-party gift certificates without the express approval of the Owner. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

All services are final sale. We do not offer refunds on services rendered, even if you are disappointed with the result or outcome.  We do not offer cash refunds on purchased products.  Products may be returned for in-store credit within 7 days from the date of purchase with a receipt when there is a documented allergic reaction to the product. 

Defective products (e.g. a broken cap) may be exchanged within 7 days of purchase for the same product only, with a receipt.  In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

We are unable to process returns or reimburse any payment transaction on any medical spa treatment series that are purchased.  We will, however, exchange them for other products or spa credit of equal value.  

Remaining pro-rated balances will not include the price of promotional treatments in the package. All packages and pre-paid treatments must be used within 1 year of purchase or they will expire.

The practice of medicine and medical aesthetics is not an exact science. Although good results are anticipated, there can be no guarantee, expressed or implied, by anyone as to the actual results you may achieve.  We will always strive to achieve the absolute best result that we can for you.

Occasionally additional treatments and/or treatment for problems or complications may be required.  These could result in additional charges for which you may be responsible. 

Your insurance, if you have it, may or may not cover the expenses related to complications or other medically related problems arising out of your treatment.

Please be mindful that guests under the age of 13 cannot be accommodated in our medical spa or lounge due to the medical nature of our services.

Patients under 18 years old must present written permission from their parents or guardian prior to their first spa service. For safety reasons, all those under 18 years of age are not permitted in the treatment rooms unless undergoing a treatment with written parental permission and must be always supervised by an accompanying guardian.

Patients arriving with children or pets will be rescheduled and charged the late rescheduling fee.

We respect your privacy and we are committed to protecting and securely managing all of the personal information you choose to share with us.  During your visit or prior within the portal, you may be required to share personally identifiable information, such as your first and last name, physical address, telephone number, and/or email address. We collect this information to facilitate the delivery of services and/or completion of an order.  We will never sell, share, or rent your personally identifiable information to third parties in ways different from what is disclosed in the privacy policies. We are fully HIPAA compliant, please see additional information regarding this in our separately listed HIPAA practice policy.


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